NHTSA Complaint #11154151 — 2014 JEEP CHEROKEE

BROUGHT VEHICLE IN TO THE DEALERSHIP FOR REPAIRS ON SEVERAL OCASSIONS WITH COMPLAINTS OF VEHICLE JUMPING INTO GEAR. RECENTLY HAD TO REPLACE THE BATTERY BECAUSE VEHICLE WOULDN'T STAY RUNNING AND COULD NOT PUT INTO GEAR. VEHICLE IS CURRENTLY AT THE DEALERSHIP BECAUSE IT WAS LEAKING OIL. HAVE BEEN TOLD THAT THE OIL COOLER NEEDS TO BE REPLACED. HAVE ALSO BEEN TOLD THAT THE DRIVE SHAFT IS NOISY AND SHOULD BE REPLACED AND THAT THE AIR TEMPERATURE AMBIENT SENSOR NEEDS TO BE REPLACED. I GAVE THE GO AHEAD TO REPLACE THE OIL COOLER AND AIR TEMPERATURE AMBIENT SENSOR. TOLD THEM TO HOLD OFF ON REPLACING THE DRIVE SHAFT AS THE REPAIR ALONE FOR THE OIL COOLER AND SENSOR WAS GOING TO BE APPROXIMATELY $1,300. I THEN RECEIVED A CALL BACK AND WAS TOLD THAT THEY CHANGED THE OIL COOLER AND UPON TRYING TO START THE VEHICLE IT DIDN'T WANT TO START. THEY TOLD ME MULTIPLE CODES WERE COMING UP AND THAT MY INSTRUMENT CLUSTER NEEDED TO BE REPLACED AT AN ADDITIONAL COST OF OVER $1,000. ESTIMATE FOR ALL REPAIRS TO BE $2,500 PLUS. WAS ALSO TOLD THAT THE INSTRUMENT CLUSTER IS A SPECIAL ORDER AND ONCE ORDERED THEY WOULD HAVE TO HOLD MY VEHICLE FOR TWO WEEKS UNTIL IT CAME IN AND COULD BE INSTALLED. IT IS COSTING ME $35.00 A DAY FOR A RENTAL VEHICLE THROUGH THEM. I ESTIMATE TOTAL COST FOR REPAIRS AND RENTAL TO BE ABOUT $3,000. THIS COST DOES NOT INCLUDE THE REPLACING THE DRIVE SHAFT WHICH THEY TELL ME IS NOISY.