NHTSA Complaint #11153684 — 2002 PONTIAC GRAND PRIX

TL* THE CONTACT OWNS A 2002 PONTIAC GRAND PRIX. WHILE ATTEMPTING TO START THE VEHICLE, THE CONTACT HEARD A BOOM SOUND AND SAW WHITE SMOKE UNDER THE HOOD. WHEN THE CONTACT LOOKED UNDER THE HOOD, SHE NOTICED THAT A PISTON WAS DISLODGED. THE VEHICLE WAS TOWED TO SCRANTON CHEVROLET OF NORWICH (774 W THAMES ST, NORWICH, CT 06360, (860) 889-3333) WHERE IT WAS STATED THAT TWO UNKNOWN PARTS NEEDED TO BE ORDERED TO REPAIR THE FAILURE AND PROVIDED THE CONTACT WITH A RENTAL VEHICLE. WHILE THE VEHICLE WAS AT THE DEALER, A FIRE STARTED IN THE ENGINE AND COMPLETELY DESTROYED THE ENGINE. THE DEALER INFORMED THE CONTACT THAT THEY COULD NOT ASSIST AND INFORMED HER TO HAVE THE VEHICLE TOWED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 166,000.