NHTSA Complaint #11692342 — 2002 PONTIAC GRAND PRIX

The contact owns a 2002 Pontiac Grand Prix. The contact received notification of NHTSA Campaign Number: 15V701000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be serviced because it was an older vehicle, and the dealer informed the contact that the recall part had been discontinued. The contact was referred to the manufacturer for assistance. The vehicle was then taken to Christian Brothers Automotive, where it was serviced, and the contact was informed that engine oil was leaking onto the exhaust manifold. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,500.