NHTSA Complaint #11153580 — 2013 JEEP GRAND CHEROKEE

WHILE DRIVING MY CAR IN THE CITY, I EXPERIENCED A SUDDEN ENGINE SHUTDOWN, AND ENTIRELY LOST CONTROL OVER THE CAR (STEERING, BREAKS ETC.) THE CAR WAS TOWED TO CHRYSLER'S CERTIFIED GARAGE, WHERE THE MALFUNCTION WAS IDENTIFIED AS A FAILURE OF THE FUEL PUMP RELAY (THE SAME RELAY WHICH WAS ALREADY BEEN REPLACED, AS PART OF RECALL R09). THE GARAGE ALSO RE-CONFIRMED THAT THIS RELAY HAS BEEN REPLACED UNDER THE RECALL, IN 2015. THE MEANING OF THIS FAILURE DEMONSTRATES THAT PRACTICALLY, REPLACING THE UNIT UNDER RECALL R09 HAS NOT SOLVED THE PROBLEM AND THE RISK IS STILL THERE! I HAVE REPORTED THIS INCIDENT TO FCA IN EUROPE, AND WAS RESPONDED THAT THIS FAILURE "COULD HAPPEN IN 5 YEARS OLD CAR" AND THEREFORE, THERE IS NO SAFETY ISSUE THAT REQUIRES THEM TO WARN OTHER OWNERS. HOWEVER, I HAVE FOUND ON-LINE LOTS OF SIMILAR COMPLAINTS, MOST OF THEM IN THE US, INDICATING THAT THE FAILURE OF THE REPLACED FUEL RELAY IS COMMON, AND THAT FCA DO NOT TAKE RESPONSIBILITY. SEE THE LINK BELOW: HTTP://WWW.CARPROBLEMZOO.COM/JEEP/GRANDCHEROKEE/OTHER-FUEL-SYSTEM-PUMP-PROBLEMS.PHP I WOULD LIKE TO EMPHASIZE THAT R09 (NHTSA SAFETY ISSUED ID #15V115 HTTPS://WWW.NHTSA.GOV/RECALLS?NHTSAID=15V115#RECALLS360) REFERS TO 5 YEARS OLD CARS, AND THE FAILURE THAT I HAVE EXPERIENCE WITH THE SAME REPLACED FUEL RELAY, HAD OCCURRED ONLY 3 YEARS LATER, AND THEREFORE, FCA RESPONSE IS IRRATIONAL AND WRONG. SINCE THE EVENT I AVOID DRIVING THIS CAR WITH MY FAMILY NOR DO I LET MY CHILDREN DRIVE IT. I SIMPLY DON'T TRUST THE CAR ANYMORE. PLEASE BE ADVISED THAT I LIVE IN ISRAEL AND HAVE AN OFFICE IN FLORIDA. I HAD TO ENTER MY FL ADDRESS AS THERE IS NO POSSIBILITY FOR AN INTERNATIONAL ADDRESS. MY INTERNATIONAL PHONE NUMBER IS: +972544888755