NHTSA Complaint #11153496 — 2018 CHRYSLER PACIFICA STEERING

Complaint Details

ODI Number	11153496
Vehicle	2018 CHRYSLER PACIFICA
Component	STEERING
Date of Incident	November 23, 2018
Date Filed	November 24, 2018
Mileage	16,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

I WAS DRIVING MY VEHICLE DOWN THE HIGHWAY AT APPROX. 30 MPH AND MY DASH STARTED TO BEEP STATING THAT I HAD NO POWER STEERING AND I WAS UNABLE TO TURN MY STEERING WHEEL. I BROUGHT THE CAR BACK TO THE DEALERSHIP AND THEY TOLD ME THAT IT WAS ALL COMPUTERIZED AND THAT IT SHOULD NOT HAPPEN AGAIN. AFTER I LEFT THE DEALER AND DROVE DOWN THE HIGHWAY AGAIN MY VEHICLE CONTINUED TO LOOSE POWER STEERING BUT ONLY AFTER THE VEHICLE WOULD ACCELERATE. WHEN I WOULD COME TO A STOP THE COMPUTER MESSAGE WOULD GO AWAY AND THEY VEHICLE WAS ABLE TO BE TURNED AND DRIVEN AS NORMAL.

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