NHTSA Complaint #11153328 — 2012 HYUNDAI SONATA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11153328
Vehicle	2012 HYUNDAI SONATA
Component	ELECTRICAL SYSTEM
Date of Incident	September 11, 2018
Date Filed	November 23, 2018
Mileage	5,988 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. WHEN THE CONTACT ENTERED THE VEHICLE, THE INSTRUMENT PANEL STATED THAT THE REAR DRIVER'S SIDE DOOR WAS OPEN. THE CONTACT EXITED THE VEHICLE, OPENED THE DOOR, AND CLOSED THE DOOR. AFTER ATTEMPTING TO OPEN THE DOOR AGAIN, THE DOOR REMAINED LOCKED AND THE ENTIRE ELECTRICAL SYSTEM SHUT DOWN. IN ADDITION, THE TRACTION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GETTEL HYUNDAI OF SARASOTA (3500 BEE RIDGE RD, SARASOTA, FL 34239, (941) 923-1411) WHERE IT WAS DIAGNOSED THAT A NEW DOOR LOCK NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 5,988.

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