NHTSA Complaint #11153066 — 2018 JEEP WRANGLER

ON SEPTEMBER 14, 2018, I LEASED MY BRAND NEW JEEP JL SAHARA 2018. I SIGNED UP FOR JEEP APP AND IMMEDIATELY NOTICED A RECALL FOR MY CAR - 2018 JL TRACK BAR WELD, RAISING CONCERN. ON OCTOBER 21, 2018, WITH LESS THAN 1000 MILES, I WAS DRIVING ON LOCAL HIGHWAY AT @ 60MPH, HIT A BUMP AND MY ENTIRE STEERING/FRONT OF CAR BEGAN VIOLENTLY SHAKING. I IMMED. SLOWED DOWN TO HOPE RE-ALIGN AND GAIN CONTROL OF STEERING/CAR. IT WAS THE MOST FRIGHTENING EXPERIENCE AS I WAS GOING 60, HAD TO SLOW TO 35, WHILE OTHERS WERE SPEEDING UP BEHIND ME, IN ADDITION TO BEING SCARED & FEELING UNSAFE IN AN OUT OF CONTROL CAR. I CALLED JEEP DOWNINGTOWN IMMED. ON 10/22 TO BRING CAR IN THAT WEEK - 10/26. I LOOKED IT UP AND CLEARLY IS THE KNOWN ISSUE CALLED THE "DEATH WOBBLE". ON 10/25, AGAIN ON HIGHWAY @ 65-70 MPH, I HIT A BUMP, EXPERIENCED A YET WORSE VIOLENT SHAKING/OUT OF CONTROL STEERING OF MY CAR. I PULLED OVER AS COULD NOT GAIN CONTROL SLOWING DOWN. I GOT BACK ON HIGHWAY ONLY TO EXPERIENCE IT YET AGAIN! I WAS SHAKING, SCARED AS I COULD HAVE BEEN KILLED IN ADDITION TO OTHERS!! I IMMED. CALLED JEEP DT AND BROUGHT CAR INTO SERVICE. IT IS NOW 28 DAYS AND MY CAR IS STILL IN SERVICE!!!. MY EXPERIENCE WITH THE DEALER HAS BEEN NOTHING BUT A NIGHTMARE. THEY TRIED 1) RECALL, 2) SERVICE SOFTWARE BULLETIN UPDATE, 3) STEERING STABILZER PART AND 4) TIE ROD PART, NONE FIXED PROBLEM. I LAST HEARD FROM THEM ON 11/9 WHEN THEY ORDERED TIE ROD - 13 DAYS AGO, UNACCEPTABLE! I FILED A CASE WITH JEEP CHRYSLER FCA ON 11/3- #57311328 AND HAVE HAD POOR RESPONSE. I HAVE DOCUMENTED EVERY DAY. I FILED COMPLAINT WITH PA ATTORNEY GENERAL, NO RESPONSE. I HAVE CONTACTED LEMON LAW LAWYER AND WILL BE PURSING ACTION. ALL I WANT/DESERVE IS TO DRIVE A SAFE CAR, AS I'M PAYING FOR THAT! AS NHTSA I HOPE YOU CAN ENSURE JEEP TAKES THESE CARS OFF THE ROAD AND REFUNDS US TO ENSURE NO ONE GETS KILLED!