NHTSA Complaint #11152947 — 2010 MAZDA MAZDA3 SEATS

Complaint Details

ODI Number	11152947
Vehicle	2010 MAZDA MAZDA3
Component	SEATS
Date of Incident	November 12, 2018
Date Filed	November 20, 2018
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

SEAT TRACKS BROKEN - MAZDA USA CUSTOMER EXPERIENCE REP SAID THAT THE DRIVER SEAT ASSEMBLY (TRACK, BOLTS, ETC...) IN MY 2010 MAZDA3 ARE EXPECTED TO WEAR AND DAMAGE FOR A SECOND TIME WITHIN THE 68K MILES I HAVE DRIVEN THIS CAR SINCE I BOUGHT IT BRAND NEW BACK IN AUG. OF '09. THE TRACK WAS REPLACED AFTER 34K MILES. NOW 34K MILES LATER, THE TRACK IS BROKEN AGAIN AND I HAVE A QUOTE TO HAVE IT REPLACED. MAZDA IS STATING THIS TYPE OF WEAR AND DAMAGE IS EXPECTED TO HAPPEN TO THIS PART OF THE CAR AND IS NORMAL. RECENT MAZDA SERVICE LOCATION VISITED DISAGREES. THEY AGREE WITH ME THAT THIS IS A SAFETY HAZARD, NOT A NORMAL WEAR ISSUE. MAZDA USA DOES NOT AGREE THIS IS SAFETY RELATED AND WILL NOT HELP TO REMEDY.

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