NHTSA Complaint #11152634 — 2015 CHRYSLER 200

ON MULTIPLE OCCASIONS I HAVE BEEN DRIVING DOWN THE ROAD AND MY CAR SHIFTS VERY HARD AND HAS MADE GRINDING NOISES. NOT ONLY THAT BUT EVER SINCE I HAVE BOUGHT IT, IT SHIFTS LIKE A RUBBER BAND BEING PULLED BACK AND MAKES YOU LUNGE FORWARD. I BELIEVE I HAVE TAKEN IT IN 3 TIMES NOW AND WITH NO RESOLUTION. THE FIRST TIME I TOOK IT IN THEY HAD A SERVICE REP RIDE WITH ME TO SEE WHAT I WAS FEELING. HE PERSONALLY SAID THAT IT WASN'T SHIFTING CORRECTLY AND SO THEY KEPT IT. WHEN I PICKED IT UP THEY INFORMED ME THEY DID NOT FIND ANYTHING WRONG WITH IT BUT RE-PROGRAMMED IT. AS I LEFT THE DEALERSHIP IT SHIFTED WORSE THAN BEFORE. I THEN CALLED AND COMPLAINED AND THEY SAID IT WAS NORMAL, ON MY WAY BACK HOME IT WAS CONSISTENTLY SHIFTING ROUGH. I FINALLY JUST PULLED OVER SHUT THE CAR OFF AND STARTED IT UP AGAIN. AFTER DOING SO IT SHIFTED SMOOTHER BUT WORSE THAN IT DID BEFORE. ON A SEPARATE OCCASION I WAS DRIVING DOWN THE HIGHWAY AT A SPEED OF 70 MPH SET ON CRUISE WHEN I TRIED TO DISENGAGE THE CRUISE CONTROL FUNCTION AND IT WOULD NOT DISENGAGE! I WAS GOING FROM A HIGHWAY TO A SPEED LIMIT CHANGE AND COULD NOT GET IT. LUCKILY I HAVE READ ABOUT THIS HAPPENING AND SHIFTED IT INTO NEUTRAL AND I WAS ABLE TO DISENGAGE IT AFTER THAT.