NHTSA Complaint #11152175 — 2014 FORD EXPLORER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11152175
Vehicle	2014 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	November 14, 2018
Date Filed	November 17, 2018
Mileage	106,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

MY WIFE WAS DRIVING LIKE EVERY OTHER DAY, AND SHE LOST POWER/ACCELERATION, AND SHE PULLED OFF THE MAIN ROAD TO A SIDE ROAD, AND FROM THERE IT WOULD NOT MOVE. OUR 2014 FORD EXPLORER, 2.0L I4 HAD A FRONT RIGHT DRIVE AXLE BREAK OFF FOR NO REASON AND JAM ITSELF INTO THE TRANSMISSION. ALL THE TECHS AT FORD HAVE NEVER SEEN THIS BEFORE, AND HAVE NO REASONS WHY IT WOULD DO THAT. IT TOOK THREE TECHS TO GET IT OUT. NOW RESULTING IN TRANSMISSION DAMAGE. WE ARE JUST OVER 100K MILES, BUT THIS DOESN'T MAKE SENSE DUE TO THERE BE NO REAL REASON OR EVENT WE CAN TRACE THIS TO. FORD DID NOT LET US SEE THE DAMAGE OR PICTURES OF IT. WOULD THEY BE COVING?

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