NHTSA Complaint #11152124 — 2010 SUBARU FORESTER

DEAR SUBARU, I OWN A SUBARU 2.0 DIESEL EE20. I BOUGHT THIS CAR FROM GERMANY. THE CAR ENGINE BROKE IN ROMANIA AFTER 10000 K. NOT EVEN RESIST UNTIL THE REVISION. I WAS TO SUBARU ROMANIA ( SUBARUMOTORS BUCHAREST ) TO MR DANIEL SIMION BEFORE ENGINE BREAK. HE TOLD ME THAT THE CAR WILL BREAK BECAUSE OF CRANKSHAFT FAILURE. THE CAR BROKE AFTER 1 MOUNTH. ( 2000 KM). I SPOKED WITH DANIEL SIMION TO TAKE MY CAR AND APPLY GOODWILL SUBARU LAW'. HE TOLD ME TO GO TO GERMAN DEALER. I SPOKE WITH MR SUBARU DEUTSCHLAND GMBH MICHAEL CADA-VASQUEZ KUNDENDIENST EMIL-FREY-STRASSE 6 61169 FRIEDBERG E-MAIL: [XXX] [XXX] TOLD ME THAT SUBARU ROMANIA BUCHAREST CAN SOLVE THIS PROBLEM AND TOLD ME THAT IF MY CAR IT IS REGISTER IN ROMANIA THEY CAN APPLY GOODWILL. I SPOKE AGAIN TO [XXX] CONSILIER SERVICE SUBARU MOTORS TRADING SRL THEODOR PALLADY NR. 47, SECTOR 3 BUCURESTI, ROMANIA TEL.: +040 21 345.55.35 FAX: +040 21 345.55.40 MOBIL: 0752.28.77.83 E-MAIL : [XXX] BUT MR SIMION TOLD ME THAT IS DIFFICULT TO APPLY GOODWILL ..AND THAT HE WILL COME BACK WITH A RESPONSE. HIS RESPONSE WAS THAT IS RESPONSABILITY OF THE ORIGINAL DEALER TO APPLY GOODWILL. MY CAR HAVE ALL SERVICE BOOK IN GERMANY. AND LAST REVISION WAS AT SUBARU AUTHORISED SERVICE. AUTO KEMPINGER SUBARU.DE TRACK NB FOR THIS CAR IS : [XXX] CAN YOU PLEASE HELP ME? IT IS A SAD SITUATION AND I DON T KNOW WHO CAN HELP ME. WITH RESPECT, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR