NHTSA Complaint #11151870 — 2016 RAM 1500

BACK IN THE END OF AUGUST/BEGINNING OF SEPTEMBER 2016 I TOOK MY 2016 RAM 1500 IN FOR SHIFTING PROBLEMS WITH THE TRANSMISSION. AFTER 2 WEEKS OF WAITING THEY REPLACED THE VALVE ASSEMBLY PART ON THE TRANSMISSION. AFTER 3 DAYS I NOTICED I COULD NOT GET OUT OF 1ST GEAR. I CALLED THE DEALERSHIP IN EASLEY SC AND WAS TOLD TO BRING IT SO THEY CAN TROUBLESHOOT THE PROBLEM AGAIN. ON 9/17/2016 IT WAS DETERMINED TO HAVE A BAD TRANSMISSION AND I WAS TOLD THAT RAM WAS REPLACING WITH A BRAND NEW TRANSMISSION, HOWEVER THERE WAS NOT AN ETA FOR DELIVERY. I WAS TOLD THAT THE LOCAL REP WOULD FOLLOW UP ON THE STATUS AND NO ONE HAS EVER HEARD BACK FROM HIM EITHER. I HAVE BEEN IN TOUCH WITH THE CORPORATE CUSTOMER SERVICE CASE MANAGERS AND THEY CAN NOT EVEN GET AN ETA FOR THE PART. THE TRUCK ALSO NEEDS (2) RECALLS CORRECTED AS WELL. II ASKED ABOUT A LOANER AND WAS TOLD UNTIL THEY HAVE AN ETA ON THE PART THEY COULD NOT PROVIDE A LOANER. SO I AM NOT FORCED TO DRIVE A TRUCK WITH A BAD TRANSMISSION. ALSO I WANT TO MENTION THAT THE TRUCK IS BEING REPAIRED UNDER THE ORIGINAL MANUFACTURE'S WARRANTY. MY EXTENDED MOPAR WARRANTY HAS NOT EVEN KICKED IN YET. SO BASICALLY I HAVE A TRUCK THAT THE COMPANY CAN NOT GET A MAJOR PART UNDER THE WARRANTY. I CAN BARELY GET OUT OF 1ST GEAR AND WHEN IT DOES I SUFFER A VERY HARD JOLT WHICH IS VERY DANGEROUS. I CAN ONLY HOPE THAT RAM IS HELD ACCOUNTABLE FOR THIS.