NHTSA Complaint #11151238 — 2008 MERCEDES BENZ C300

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE SRS AIR BAG WARNING INDICATOR KEPT FLASHING. THE DEALER (MERCEDES-BENZ OF FOOTHILL RANCH, 81 AUTO CENTER DR, FOOTHILL RANCH, CA 92610, 1-(949) 354-0112) INDICATED THAT A DIAGNOSTIC TEST WOULD NEED TO BE SCHEDULED BEFORE SERVICING THE VEHICLE FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT WAS NOT NOTIFIED BY MAIL OF THE RECALLS AND THE DEALER MADE NO MENTION OF THE TWO AIR BAG RECALLS. THE CONTACT HAD ALREADY WAITED AN EXTENDED PERIOD OF TIME TO RECEIVE THE PART FROM THE MANUFACTURER. THE DEALER MADE NO MENTION OF A LOANER VEHICLE OPTION AND HAD NOT CALLED TO PROVIDE ANY INFORMATION ABOUT PART AVAILABILITY. THE CONTACT WAS UNABLE TO SELL THE VEHICLE DUE TO ADDITIONAL REPAIRS BEING REQUIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.