NHTSA Complaint #11150966 — 2017 FORD EXPLORER

I LEASE A2017 FORD EXPLORER SPORT WHICH CURRENTLY HAS 20,000 MILES. I WENT TO FLOOD FORD DEALERSHIP FOR AN OIL CHANGE AND WAS ADVISED MY HANKOOK TIRES WERE WEARING RAPIDLY AND WOULD NEED TO BE REPLACED SOON. THE SERVICE ADVISOR STATED THAT THERE HAVE BEEN A LOT OF PROBLEMS WITH THESE CERTAIN TIRES. I INQUIRED DUE TO THE VEHICLE BEING UNDER WARRANTY IF THEY WOULD BE REPLACED AT NO COST TO ME. THE DEALER ADVISED THAT THEY CONTACTED HANKOOK AND THEY WOULD ONLY GIVE ME 500 DOLLARS TOWARDS A NEW SET. I FEEL THIS IS UNACCEPTABLE FOR ME THE CONSUMER DUE TO THE FACT HANKOOK ACKNOWLEDGES THERE IS A DEFECT WITH THEIR PRODUCT AND MY VEHICLE IS STILL UNDER THE BUMPER TO BUMPER WARRANTY. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM