NHTSA Complaint #11150896 — 2009 LINCOLN MKZ

TAKATA RECALL> NOTICE 16S26 / NHTSA RECALL 16V-384< I WAS NOTIFIED BY MAIL OF A RECALL OVER 5 YEARS AGO ON THE INFLATOR OF MY PASSENGER AIRBAG BUT FORD HAD NOT YET ARRIVED AT A DECISION ON HOW TO FIX THE PROBLEM. NOTIFICATION WOULD BE SENT WHEN THEY HAD A RESOLUTION. I BEGAN TO REGULARLY FOLLOW UP WITH DEALERSHIPS INQUIRING ABOUT THE AVAILABILITY OF REPLACEMENT PARTS FOR MY CARS RECALL, BUT WAS REPEATEDLY TOLD THEY WERE STILL WAITING FOR ANY PARTS TO BE PROVIDED TO THEM. RECENTLY, JULY 2018, I RECEIVED A NOTICE FROM FORD STATING THAT "A REPAIR IS AVAILABLE FOR YOUR VEHICLE" IN BIG RED LETTERS. IT GOES ON STATING "PARTS ARE NOW AVAILABLE FOR YOUR VEHICLE". DETAILS OF RECALL AND INSTRUCTIONS FOR ME TO SCHEDULE MY CAR FOR SERVICE LED ME TO CALL MY LOCAL DEALER TO SCHEDULE A FREE REPAIR. UNFORTUNATELY, THE SERVICE DEPT INFORMED ME THEY STILL DO NOT HAVE THE REPLACEMENT AIRBAG MODULES (AS OF OCTOBER 2018) SO ONCE AGAIN, I AM LEFT WAITING FOR A RESOLUTION AFTER 5 OR MORE YEARS OF WAITING. FORD WAS GIVEN MORE THAN ADEQUATE TIME TO RESOLVE THE ISSUE. IF THE PROBLEM WAS SERIOUS ENOUGH TO PROMPT A FULL PRODUCT RECALL, AND FORCE FORD TO PAY $299.1 MILLION SETTLEMENT IN A CLASS ACTION LAWSUIT, THEN IT IS SERIOUS ENOUGH THAT FORD SHOULDN'T STILL HAVE ALL OF THE UNSAFE VEHICLES WAITING FOR PARTS.FURTHERMORE, FOR FORD TO PREMATURELY NOTIFY OWNERS THAT PARTS ARE READY FOR INSTALLATION IN THEIR LOCAL DEALERSHIP SERVES TO PROVE THEY DON'T TAKE THE MATTER SERIOUSLY (SINCE THE VEHICLES ARE 10 YEARS OLD NOW) AND RESPECT FOR THE SAFETY OF THEIR CUSTOMERS IS NOT A PRIORITY. PLEASE INVESTIGATE THIS ISSUE AND HOLD FORD ACCOUNTABLE BY TAKING ACTION, A DEADLINE SHOULD BE DESIGNATED WITHIN WHICH FORD MUST FURNISH PARTS AND BEGIN SERVICING AFFLICTED VEHICLES.I BELIEVE CORPORATIONS SHOULD BE HELD TO A HIGHER LEGAL STANDARD BECAUSE OF THEIR LIKELINESS TO CAUSE NEGLIGENT INJURY ON A MASSIVE SCALE.