NHTSA Complaint #11149695 — 2012 GMC TERRAIN

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11149695
Vehicle	2012 GMC TERRAIN
Component	VISIBILITY/WIPER
Date of Incident	October 20, 2018
Date Filed	November 6, 2018
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 50 MPH DURING A THUNDERSTORM AND HAIL, THE WINDSHIELD WIPER MOTOR FAILED. THE CONTACT PULLED THE VEHICLE OVER AND NOTICED THAT THE WINDSHIELD WIPERS WERE COMPLETELY INOPERATIVE. THE CONTACT WAITED FOR THE STORM TO STOP AND THEN DROVE TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE WINDSHIELD WIPER MOTOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS TEMPORARILY REPAIRED UNTIL THE WIPER MOTOR WAS OFFICIALLY REPLACED. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

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