NHTSA Complaint #11149408 — 2015 KIA RIO

PURCHASED THE CAR FROM KIA DEALER ON 5/20/17 WITH LIMITED POWER TRAIN WARRANTY. HAD OIL CHANGE DONE ON 7/22/17AND AGAIN ON 10/14/17(COPIES WERE PROVIDED TO THE WARRANTY COMPANY). THE SECOND ONE WAS AT THE DEALER. ON 12/8/17 MY DAUGHTER WAS DRIVING DOWN THE STREET AND FELT A JOLT AND SAW SMOKE COMING FROM THE HOOD OF THE CAR. SHE WAS ABLE TO PULL OVER AND GET OUT OF THE CAR SAFELY. SOMEONE USED A FIRE EXTINGUISHER TO PUT OUT THE FIRE BEFORE THE FIRE DEPARTMENT ARRIVED. IT WAS TOWED TO A DIFFERENT KIA DEALERSHIP WHO SAID "THE ENGINE HAS INTERNAL DAMAGE THAT LOCKED UP THE ENGINE AND CAUSED OIL TO SPILL AND CATCH FIRE." THE WARRANTY COMPANY DENIED THE CLAIM AND SAID THAT IT WAS LACK OF MAINTENANCE AND THERE WASN'T ANY OIL IN THE CAR WHICH CONTRADICTS WHAT THE DEALER SAID. WE TRIED FIGHTING IT BUT AFTER A MONTH WE NEEDED TRANSPORTATION AND REPORTED THE CLAIM TO OUR INSURANCE COMPANY WHO TOTALED THE CAR BUT DID NOT GIVE US FULL VALUE BECAUSE THE WARRANTY COMPANY SAID IT WAS LACK OF MAINTENANCE. NOW WE SEE ALL THE REPORTS ON OTHER KIA'S GOING ON FIRE AND BELIEVE OUR CAR HAD THE SAME ISSUE. WE LOST OVER $7,000 ON THE DEAL.