NHTSA Complaint #11145179 — 2018 HONDA ACCORD

I GOT THE RECALL LETTER REGARDING SAFETY RECALL FOR REPROGRAMMING OF REARVIEW IMAGE FOR FREE. I WENT TO TENAFLY HONDA DEALER IN NJ WITH A SCHEDULED APPOINTMENT. THEY TOLD ME THAT I HAD TO SEE THE MANAGER BEFORE RECALL CHECK UP. FOR 20 MINUTES LATER, HE SAID MY CAR IS NOT FOR THE RECALL. THERE AS RE SEVERAL CUSTOMERS ARE THE SAME SITUATIONS LIKE ME. HE PRINTED OUT THAT THERE IS NO RECALL. I HIGHLY SUSPICIOUS THAT. I HAVE A RECALL LETTER BUT THEY ARE SAYING THAT MY CAR IS NOT RECALL. WHEN I COME TO SEE NHTSA WEBSITE TO CHECK MY VINYL NUMBER, IT SHOWS 0 BUT SHOWS 11.3.2018 UPDATED INFORMATION. PLEASE INVESTIGATE THIS IF THEY JUST UPDATED THE SYSTEM WITHOUT REALLY CHECKING THE CAR AT ALL. WHAT DID THEY UPDATE THE SYSTEM WHILE REFUSING MY RECALL SERVICE? I SAW OTHERS HAD THE SAME SITUATION. THEY TURNED THE PEOPLE AWAY FROM RECALL SERVICE WHILE THEY ARE SAYING THERE IS NO RECALL. I AM NOT SURE ABOUT THIS. I HOPE THEY DON'T FRAUD ON PEOPLE' RECALLS ON CARS. THIS IS RELATED TO THE PERSON'S LIFE AND SAFELY. MY CAR IS FINE BUT I WANT TO MAKE SURE ON MY RECALL STATUS. DEALER NEVER CHECKED MY CAR AT ALL REGARDING RECALL.