NHTSA Complaint #11144955 — 2011 SUBARU OUTBACK

RECENTLY WHILE BRAKING HARD, MY CAR SHUDDERS AND STALLS. IT HAS HAPPENED ON THE HIGHWAY AND ON SIDE STREETS. IT CAN ALSO HAPPEN WITH REGULAR TO LIGHT BRAKING ESPECIALLY IF IT IS COLD. AFTER DIAGNOSING MY ISSUE, MY MECHANIC PRODUCED THE TECHNICAL SERVICE BULLETIN 16-90-13R WHICH DETAILS THE PROBLEM OCCURRING. HE AND SUBARU CONFIRMED THE REPAIR IS AT LEAST $6100. WHEN I CALLED SUBARU CUSTOMER SERVICE THEY TOLD ME THAT LETTERS WENT OUT TO ALL OWNERS LAST YEAR, BUT I NEVER RECEIVED THE LETTER, AND OF COURSE I AM PAST THE JULY 31, 2018 DEADLINE,SO THEY SAY I AM OUT OF WARRANTY. I HAVE SPOKEN TO CUSTOMER SERVICE SEVERAL TIMES AND AM NOW CONSULTING WITH MY DEALER TO SEE WHAT THEY CAN DO FOR ME. I FEEL THIS IS A SAFETY ISSUE THAT SHOULD HAVE BEEN A RECALL AND NOT A TECHNICAL SERVICE BULLETIN TO DEALERS AND A NOTICE TO OWNERS. I AM ALSO MAILING A CERTIFIED LETTER TO THOMAS J. DOLL, PRESIDENT AND CEO OF SUBARU OF AMERICA, INC. DETAILING MY SITUATION AND MY CONCERNS. I AM ATTACHING A COPY OF THE NOTICE TO OWNERS AND THE TECHNICAL SERVICE BULLETIN MY MECHANIC PRINTED FOR ME. *JS