NHTSA Complaint #11144779 — 2012 GMC ACADIA ENGINE

Complaint Details

ODI Number	11144779
Vehicle	2012 GMC ACADIA
Component	ENGINE
Date of Incident	October 10, 2018
Date Filed	November 1, 2018
Mileage	70,302 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

AT 70,000 MILES, THE VALVE SPRING BROKE, AND ALLOWED THE KEEPERS OF THE VALVE TO COME OUT AND THEN THE VALVE DROPPED INTO THE CYLINDER. THE MECHANIC HAD NEVER SEEN ANYTHING LIKE THIS BEFORE, AND CALLED IT A CATASTROPHIC FAILURE. THE COST TO PUT IN A NEW ENGINE WAS $8922.38, AND THEN A COUPLE DAYS LATER, WE HAD TO REPLACE THE ALTERNATOR, WHICH WAS MOST LIKELY CAUSED BY THE ENGINE FAILURE. THE ENGINE FAILED WHILE PULLING OUT OF A STORE PARKING LOT - IT JUST STOPPED. WHEN WE TRIED RESTARTING THE ENGINE, THERE WAS A TERRIBLE NOISE (METAL PARTS WERE GRINDING INSIDE THE ENGINE)

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