NHTSA Complaint #11144610 — 2016 RAM 2500 STEERING

Complaint Details

ODI Number	11144610
Vehicle	2016 RAM 2500
Component	STEERING
Date of Incident	June 22, 2018
Date Filed	November 1, 2018
Mileage	23,358 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

ON 6/22/18, THE OPERATOR NOTICED A KNOCKING OR CLUNKING SOUND COMING FROM THE FRONT END. VEHICLE WAS BROUGHT TO THE WOODSTOCK GARAGE WITH 23358 MILES. REPAIR ORDER 17572 WAS COMPLETED AND IT WAS FOUND TO HAVE A LOOSE LEFT INNER TIE ROD LOCK NUT LOOSE. IT WAS INSPECTED, REPAIRED AND ALIGNED. INITIALLY WE WERE CHARGED FOR THE REPAIR, BUT LATTER RECEIVED CREDIT, ON 13 SEP 18 IT WAS AGAIN FOUND TO HAVE A LOOSE LOCK NUT, IT WAS REPAIRED UNDER WARRANTY WITH 26498 MILES. AS A PRECAUTION IT WAS BROUGHT BACK TO WOODSTOCK GARAGE TO HAVE THE FRONT END INSPECTED UNDER RO 19288 MILES 28224. RO INDICATES ALL STEERING COMPONENTS WERE TIGHT.

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