NHTSA Complaint #11143070 — 2011 KIA OPTIMA

THE LIGHTS ON THE VEHICLE BECAME SO DIM IT WAS DANGEROUS TO DRIVE AT NIGHT. I THOUGHT MY NIGHT VISION WAS FAILING, UNTIL A FRIEND RODE WITH ME AFTER DARK AND ASKED IF MY HEADLIGHTS WERE ON. WHEN WE COMPARED THE HEADLIGHTS ON MY VEHICLE COMPARED TO HERS, THE DIFFERENCE WAS STUNNING. I HAD ALREADY HAD THE HEADLAMPS REPLACED IN 2015, BUT THERE WAS NO DIFFERENCE. I WOULD ESTIMATE THAT THE HEADLIGHTS WERE DIM AT LEAST A YEAR PRIOR TO THAT. I TOOK THE VEHICLE TO ANOTHER DEALERSHIP., AND THEY DETERMINED THAT THE REFLECTORS BEHIND THE HEADLIGHTS HAD COLLAPSED, CAUSING THE DIMNESS. THE ENTIRE HEADLIGHT ASSEMBLY HAD TO BE REPLACED IN ORDER TO FIX THIS, AT A SUBSTANTIAL COST. I HAD NO CHOICE BUT TO FIX IT BECAUSE IT HAD BECOME DANGEROUS TO DRIVE AT NIGHT. UPON DOING SOME RESEARCH, I DISCOVERED THAT OTHERS WITH THIS YEAR AND MODEL HAD THE SAME PROBLEM. THIS WAS NOT WEAR AND TEAR. THIS WAS A DEFECT AND SHOULD HAVE BEEN RECALLED. WHEN I HAD THE HEADLIGHT ASSEMBLIES REPLACED, I REQUESTED THE OLD ONES AND I HAVE THEM IN MY POSSESSION. ONE PHOTO SHOWS THE HEADLIGHTS ON MY CAR IN A PARKING RAMP NEXT TO ANOTHER CAR WITH ITS HEADLIGHTS ON. MY CAR IS ON THE LEFT. YOU CAN'T EVEN TELL THE LIGHTS ARE ON.