NHTSA Complaint #11143056 — 2015 KIA OPTIMA

I NOTICED THAT WHILE DRIVING MY CAR IT WOULD FIRST MAKE A NOISE AND THEN RIGHT AFTER IT WOULD STALL AND SPUTTER/ JERKING LIKE IT WANTS TO CUT OFF. I TOOK MY CAR TO A KIA DEALERSHIP FIRST IN ALEXANDRIA,VA WHERE THEY ONLY DID MY OIL CHANGE AND NOTHING ELSE BECAUSE THEY SAID THAT IT WOULD TAKE A WHILE FOR THEM TO LOOK AT MY CAR AND THEY DIDN'T HAVE A LOANER FOR ME, SO I THEN TOOK MY CAR TO THE FALLS CHURCH, VA LOCATION AND I EXPLAINED TO THEM WHAT WAS HAPPENING WITH MY CAR AND FOR ABOUT SIX MONTHS I WAS BRINGING MY CAR BACK AND FORTH THERE FOR OIL CHANGES BECAUSE THEY WANTED TO SEE IF IT WOULD STILL HAVE THE SAME ISSUES AND NO MATTER HOW MANY OIL CHANGES THEY DONE MY CAR WOULD STILL DO THE SAME THING. MY CAR WAS CLOSE TO THE MAXIMUM MILES FOR WHERE IT WOULD STILL BE COVERED UNDER MY WARRANTY TO GET FIXED AND I TOLD THEM THAT I WANTED TO GET THE ISSUE FIXED BEFORE MY WARRANT RUNS OUT. SO FINALLY THEY KEEP MY CAR SITTING IN THE SHOP FOR 1 MONTH WITHOUT ANYONE LOOKING AT IT AND COME TO FIND OUT THE GUY THAT WAS GOING TO BE WORKING ON MY CAR NO LONGER WORKS THERE, I WOULD CALL THEM TO CHECK ON THE STATUS OF MY CAR AND MOST TIMES I COULD NEVER REACH ANYONE AND THEY DIDN'T CALL ME TO KEEP ME UP TO DATE ON THE PROGRESS, SO AFTER ABOUT 1 1/2 MONTH THEY CALL ME AND TELL ME THAT THEY CAN NOT FIX MY CAR DUE TO LACK OF MAINTENANCE AND UP KEEP BY ME AND EVEN THOUGH IT'S COVERED UNDER WARRANTY, MY CAR ONLY HAD 57,000 MILES ON IT AND IT WILL COST ME $5000 + TO GET MY CAR FIXED. I'M STILL DRIVING MY CAR AND STILL HAVING THE SAME ISSUES, I'M VERY UPSET BECAUSE IT'S LIKE KIA DOESN'T EVEN CARE AND SEEMS LIKE THE PEOPLE AT THE DEALERSHIP WANTED ME TO KEEP COMING BACK AND FORTH SO THAT I CAN GET CLOSE TO THE MILES TO WHERE IT WOULDN'T BE UNDER WARRANTY SO THEY WOULDN'T HAVE TO FIX IT. MY CAR ISN'T FIXED AND I DON'T HAVE THE MONEY TO GET IT FIXED, I'M HOPING FOR A MIRACLE.