NHTSA Complaint #11142868 — 2012 DODGE RAM 3500
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11142868 |
| Vehicle | 2012 DODGE RAM 3500 |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 87,400 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
RECENTLY, ON OCTOBER 9TH, 2018, I WAS TRAVELLING ON HIGHWAY 20 IN WASHINGTON STATE ACROSS THE NORTH CASCADES HIGHWAY. WHILE PULLING MY 27' TRAILER, MY TRUCK COMPLETELY SHUT DOWN ON TWO DIFFERENT OCCASIONS. I WAS DRIVING AT 55 MPH ON BOTH OCCASIONS. I REACHED DOWN TO TURN THE KEY AND EVERYTHING CAME BACK ON WHILE I WAS STILL IN MOTION. DURING MY TRIP, I REFUSED TO DRIVE MY TRUCK BECAUSE OF WHAT WAS HAPPENING WITH THE WIN MODULE. ON OCTOBER 23RD, WHILE RETURNING FROM THE TRIP, THE IGNITION DID NOT "ACT UP" ON ME. ON OCTOBER 25TH, I WAS DRIVING THE TRUCK TO MY LOCAL MECHANIC AND I WAS ACCELERATING OUT OF A ROUND-A-BOUT AND THE TRUCK COMPLETELY SHUT DOWN AGAIN. KNOWING THAT THE IGNITION SEEMED SENSITIVE, I REACHED DOWN AND WIGGLED THE FOB AND EVERYTHING CAME BACK ON. I HAD REACHED 35 MPH WHEN THIS HAPPENED. I MADE IT TO THE SHOP AND HAD THE WIN MODULE REPLACED AT A COST OF ABOUT $800, WHICH INCLUDED SOME SOFTWARE UPDATES AND AN ADDITIONAL FOB. IN TALKING WITH THE MECHANICS, JEFF AND GREG, THEY COULDN'T BELIEVE THERE WASN'T A RECALL ON THIS WIN MODULE AS THERE WERE ON OTHERS. HAVING YOUR IGNITION SHUT DOWN WHILE TRAVELLING DOWN A STEEP GRADE WHILE PULLING A TRAILER IS OF GREAT CONCERN TO ME AND MOST LIKELY OTHER PEOPLE AS WELL. I CERTAINLY HOPE THAT THIS WIN MODULE IS RECALLED AND TAKEN CARE OF BEFORE SOMEONE GETS HURT. I'VE ATTACHED A PICTURE OF THE WIN MODULE THAT WAS FAILING. (XXXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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