NHTSA Complaint #11142603 — 2011 HONDA CIVIC

FOR THE PAST YEAR I HAVE BEEN CALLING HONDA OF NORTH AMERICA REGARDING MY DASH FLICKERING OUT WHERE I CAN NOT SEE HOW FAST I AM DRIVING, MY ENGINE TEMPERATURE AND HOW MUCH FUEL IS LEFT IN MY CAR. ON OCTOBER 22, 2018 I FINALLY GOT IN TOUCH WITH SOMEONE AT HONDA IN THE PRESIDENT'S OFFICE WHO SAID THIS IS A SAFETY ISSUE THEY WOULD ADDRESS THE ISSUE. THEY TRANSFERRED ME TO AN AGENT WHO WAS CREATED A TICKET FOR MY COMPLAINT. THE TICKET NUMBER IS [XXX]. THEY SAID SOMEONE WOULD CONTACT ME AND THAT DIDN'T HAPPEN. WHEN I CALLED BACK IN ON TUESDAY OCTOBER 23, 2018 THEN TOLD ME THAT THEY DON'T WANT ADDRESS THIS ISSUE UNLESS I PAY FOR A HONDA DEALERSHIP TO RUN DIAGNOSTICS ON MY CAR AND I PAY FOR IT OUT OF POCKET. FOR THE DIAGNOSTICS. I KNOW I AM NOT THE ORIGINAL OWNER OF MY HONDA BUT IF HONDA ADMITTED TO ME THAT THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED, I FEEL HONDA SHOULD ADDRESS THIS ISSUE AT NO CHARGE TO ME. PLEASE CONTACT ME BACK AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR