NHTSA Complaint #11142557 — 2018 NISSAN ROGUE

I WAS DRIVING AROUND 11AM USING LOCAL ROADS. I HAD BEEN DRIVING ABOUT 5 MINUTES WHEN I PULLED UP TO A STOP SIGN. IT WAS A CLEAR DAY, LIGHT TRAFFIC, DRY PAVEMENT, NO LEAVES OR OTHER ROAD DEBRIS. AS I PULLED AWAY FROM THE STOP SIGN, WITHIN 20 FEET, THE CAR SUDDENLY STARTED SHAKING AND STOPPING. IT MADE AN INCREDIBLY LOUD NOISE. I IMMEDIATELY PULLED OVER THE SHOULDER. THERE WERE NO MESSAGES ON THE DASH OR BEHIND THE STEERING WHEEL. AFTER SITTING THERE A FEW MINUTES, I PROCEEDED HOME WITHOUT FURTHER INCIDENT. LATER THAT DAY, I DROPPED THE CAR OFF AT THE CAR DEALER TO CHECK INTO THIS PROBLEM. I WAS GIVEN A LOANER CAR, AND BY THE FOLLOWING MONDAY, GOT A CALL TO COME AND PICK UP MY CAR. THE SERVICE TEAM WAS UNABLE TO REPLICATE THE PROBLEM, SO NOTHING WAS FIXED. THIS ALSO HAPPENED ON SEPTEMBER 24, 2018. THIS TIME, I WAS EXITING A HIGHWAY AND WAS SLOWING DOWN ON A RAMP. THE CAR SUDDENLY STARTED SHAKING AND MADE A LOUD NOISE. IT GRINDED TO A STOP. IT WAS STARTLING TO ME, AS I'VE NEVER HAD A CAR DO THIS TO ME BEFORE. I ASSUMED THERE WAS SOMETHING WRONG WITH THE ROAD SURFACE AND FIGURED THE ANTI-LOCK BRAKE OR THE COLLISION AVOIDANCE SYSTEM HAD ENGAGED. I WAS TAKING A FRIEND HOME FROM CANCER SURGERY THAT DAY, SO I DIDN'T THINK ABOUT IT A WHOLE LOT. I HAD OTHER WORRIES. IN CONSIDERING WHAT HAPPENED, I BELIEVE THAT THE BRAKES AUTOMATICALLY ENGAGED IN BOTH CASES. IT SEEMED LIKE THE CAR WAS DETERMINED TO STOP, EVEN THOUGH THERE WERE NO OBSTACLES IN MY WAY. I HAD NO CONTROL OVER THE CAR. IT'S AN UNNERVING THING TO HAVE OCCUR, BUT AT LEAST I WAS GOING SLOW AND DIDN'T HAVE CARS BEHIND ME. I'M CONCERNED THAT IF IT HAPPENED AS I'M GOING AT A HIGH RATE OF SPEED ON A HIGHWAY, IT COULD CAUSE A CAR TO REAR-END ME, OR CAUSE MY CAR TO SWERVE OUT OF CONTROL AND CAUSE AN ACCIDENT.