NHTSA Complaint #11142251 — 2012 SUBARU OUTBACK

'WENT FOR A DRIVE TO RUN ERRANDS AND THEN THE TRANSMISSION STARTED SHIFTING VIOLENTLY IN THE LOWER GEARS. AFTER THE THIRD RED-LIGHT, THE TRANSMISSION SHIFTED SO HARD THAT THE CAR SHUT OFF ON ME. AFTER SITTING ON THE SIDE OF THE ROAD FOR A WHILE, I STARTED THE CAR AGAIN AND DROVE IT STRAIGHT TO THE DEALERSHIP. THE DEALERSHIP INFORMED ME THAT IT WAS A CVT TRANSMISSION ISSUE, AND SUBARU WAS AWARE OF THE ISSUE. I WAS QUOTED TO REPLACE THE TRANSMISSION AT $8000. IN AN EFFORT TO AVOID A RECALL AT ALL COSTS, SUBARU ISSUED A WARRANTY INCREASE TO 100,000 MILES INSTEAD OF 60,000 IN DIRECT RESPONSE TO THE INCREASING COMPLAINTS ABOUT THE CVT TRANSMISSION. THE CAR HAS 103,000 MILES SO IT IS NOT COVERED UNDER THE WARRANTY, I TRIED CONTACTING SUBARU AND THEY SAID 103,000 IS OVER 100,000 SORRY. WHAT IS INTERESTING IS THAT UNDER THE MAINTENANCE FOR TRANSMISSION, IT SAYS NO MAINTENANCE IS REQUIRED, TO NOT EVEN CHANGE THE TRANSMISSION FLUID. IF YOU TELL YOUR CONSUMERS THAT THE CVT TRANSMISSION DOES NOT REQUIRE MAINTENANCE, AND TELL THEM NOT TO CHANGE THEIR FLUID AREN'T YOU LIABLE IF THE TRANSMISSION FAILS?