NHTSA Complaint #11141960 — 2008 TOYOTA RAV4

2008 TOYOTA RAV4 - EXCESSIVE OIL CONSUMPTION ON 2AZ-FE ENGINE LSC ZE7 MY DAUGHTERS TOYOTA RAV4 WAS CONSUMING AN UNUSUAL AMOUNT OF OIL. WE ORIGINALLY THOUGHT THE CAR WAS BURNING OIL. AFTER DOING MORE RESEARCH, WE DISCOVERED IT WAS A KNOWN ISSUE. TOYOTA HAS AN EXTENDED WARRANTY FOR 10 YEARS AND/OR 150,000 MILES FOR AN OIL CONSUMPTION ISSUE (ZE7). THE CAR WAS PURCHASED AUGUST 2008. WE PURCHASED THE CAR IN 2017 FROM A FAMILY MEMBER. THE PREVIOUS OWNER HAD NO IDEA THAT THIS WAS A KNOWN ISSUE. THEY THOUGHT THAT THE CAR JUST BURNED A LOT OF OIL. WE TOOK THE CAR INTO THE TOYOTA DEALERSHIP SEPTEMBER 2018, ONE MONTH BEFORE THE WARRANTY EXPIRED. TOYOTA AGREED TO START THE OIL CONSUMPTION TEST WHICH REQUIRED THEM TO CEIL THE ENGINE AND OIL STICK. WE WERE TOLD TO DRIVE THE CAR FOR 1100 TO 1300 MILES. THE CAR HAD THE BE TOWED BACK TO TOYOTA AT 1600 MILES DUE TO THE OIL LIGHT FLASHING ON AND OFF. THEY ACKNOWLEDGE THE CAR MOST LIKELY HAS THE OIL CONSUMPTION ISSUE, BUT SINCE THE CAR WAS DRIVEN APPROXIMATELY 318 MILES OVER THE LIMIT, TOYOTA CLAIMS THAT THEY MUST RESTART THE TEST AND REFUSE TO HONOR THE WARRANTY. A TUNE UP WAS DONE BY TOYOTA A FEW MONTHS PRIOR. WHEN WE DISCOVERED THAT THE OIL LEAK WAS POTENTIALLY RELATED TO A KNOWN OIL CONSUMPTION ISSUE, WE TOOK THE CAR IN TO START THE PHASE 1 TEST. THE SERVICE DEPARTMENT MARKED THE OIL AS SEVERELY LOW. UNDER NO CIRCUMSTANCES SHOULD THE CAR RUN LOW ON OIL, WHEN THE OIL WAS FILLED BY TOYOTA AND WAS DRIVEN ONLY 1600 MILES. SINCERELY, [XXX] MORE COMPLAINTS: HTTPS://WWW.TOYOHEADQUARTERS.COM/THREADS/EXCESSIVE-OIL-CONSUMPTION-ON-2AZ-FE-ENGINE-LSC-ZE7.362/PAGE-2 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR