NHTSA Complaint #11141952 — 2013 GMC TERRAIN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11141952
Vehicle 2013 GMC TERRAIN
Component ENGINE
Date of Incident
Date Filed
Mileage 54,820 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

MY VEHICLE CURRENTLY HAS APPROX. 54K MILES AND I BEGAN EXPERIENCING SERIOUS, DANGEROUS DEFECTS WITH THE VEHICLE ON 9/12/2018 WHEN I WAS BACKING OUT A PARKING STALL MY CAR JUST COMPLETELY SHUT OFF WITH NO WARNING. I WAS ABLE TO PLACE IT IN PARK THEN RESTART IT AND DRIVE ABOUT A MILE BEFORE IT SHUT OFF AGAIN AS I WAS APPROACHING A STOP LIGHT. I HAD TO COAST THE CAR ONTO A NEARBY STREET OUT OF TRAFFIC FOR MY AND MY SON'S SAFETY. I WAITED A FEW MOMENTS AND WAS ABLE TO RESTART THE ENGINE ONCE MORE AND DROVE ABOUT 2 BLOCKS BEFORE IT SHUT OFF AGAIN IN THE MIDDLE OF AN INTERSECTION. I PULLED OVER AND CALLED THE GM DEALER WHERE I PURCHASED IT TO DETERMINE IF THERE HAD BEEN ANY RECALLS OR A WARRANTY. I WAS TOLD I WOULD HAVE TO COVER TOWING AND DIAGNOSTIC FEES AND WAS NOT ENTITLED TO ANY TYPE OF WARRANTY COVERAGE. I HAD A TEST OF THE BATTERY PERFORMED WHICH CAME BACK THAT THE BATTERY WAS NOT GOOD. I PURCHASED A NEW BATTERY AND HAD IT INSTALLED THAT NIGHT. ALTHOUGH, I HAD A NEW BATTERY I HAD ANOTHER EPISODE OF THE CAR SHUTTING OFF WITH NO WARNING AFTER TRYING TO BACK OUT A PARKING STALL. IT WILL ALSO PERIODICALLY JERK AND HESITATE TO ACCELERATE AT LOW SPEEDS OR WHEN TRYING TO ACCELERATE AFTER COMING TO A COMPLETE STOP. ON 10/22/18 AS I WAS ENTERING THE ON RAMP TO GET ON THE HIGHWAY IN RUSH HOUR TRAFFIC, THE CAR ENGINE SHUT OFF WITH NO WARNING NOR LIGHT INDICATORS. I PUT IT IN PARK AND WAS ABLE TO RESTART IT SO THAT I CAN MOVE IT TO A SAFE LOCATION. THE CAR AGAIN WOULD FEEL JERKY AT LOW IDLE SPEEDS AND WHEN I TRIED TO ACCELERATE AFTER COMING TO A COMPLETE STOP AS I WAS IN BUMPER TO BUMPER TRAFFIC. THIS HAS BEEN A DANGEROUS ORDEAL AS A PREGNANT WOMAN WITH KIDS IN THE CAR, WHILE ON A FREEWAY OR ROAD I CAN EASILY BE HIT FROM BEHIND. MY CAR IS ONLY 6 YEARS OLD WITH 54K MILES ON IT AND SHOULD NOT HAVE SUCH SEVERE DEFECTS.

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