NHTSA Complaint #11141945 — 2013 FORD C-MAX HYBRID

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11141945
Vehicle	2013 FORD C-MAX HYBRID
Component	STRUCTURE:BODY
Date of Incident	October 22, 2018
Date Filed	October 22, 2018
Mileage	81,130 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

I WENT TO OPEN THE HATCH OF MY 2013 FORD CMAX HYBRID AND THE LATCH COMPLETELY CAME OFF. IT WAS DANGLING BY THE LICENSE PLATE LIGHTS CORDS. I HAD TO PUT PACKING TAPE ON IT UNTIL I GOT HOME. I CALLED THE DEALER AND HE SAID TO BRING THE CAR IN. THERE IS NO REASON WHY THAT PART SHOULD HAVE CAME OFF WHEN I WENT TO LIFT THE HATCH OPEN. THEN I GOT THE WARNING LIGHT THAT THE HATCH WAS NOT CLOSED. SO I HAD TO FIGURE OUT HOW TO OPEN UP THE BROKEN LIFT IN ORDER TO GET THE HATCH SHUT. THE CAR WAS PARKED WHEN I WENT TO OPEN THE HATCH

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