NHTSA Complaint #10950134 — 2013 FORD C-MAX HYBRID

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10950134
Vehicle	2013 FORD C-MAX HYBRID
Component	STRUCTURE:BODY
Date of Incident	December 28, 2016
Date Filed	February 7, 2017
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

WHILE DRIVING THE DOOR AJAR WENT ON. I PULLED OVER AND I NOTICED THAT THE LIFT GATE WAS OPENED (ON ITS OWN) AND COULDN'T CLOSE. I VISITED FORD AND BASED ON THE RECALL FSA 16S30 I ASSUMED IT WOULD BE COVERED SINCE THEY TOLD ME THAT THE LIFT GATE LATCH WAS DEFECTIVE. THEY INFORMED ME THAT THE RECALL ONLY COVERS ALL 4 SIDE DOOR LATCHES AND THE LIFT GATE IS NOT PART OF IT. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED,

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