NHTSA Complaint #11141428 — 2008 JEEP PATRIOT

WE RECENTLY PURCHASED 2008 JEEP PATRIOT AND WAS TOLD BY A MECHANIC THAT THE SUBFRAME IS RUSTED THROUGH. WE WERE TOLD THAT IT WAS MANUFACTURE DEFECT OF THE AC DRAIN RUNS ON OR THROUGH THE SUBFRAME WHICH ACCELERATES THE RUSTING PROCESS. THERE WAS A 10 YEAR 150,000 MILES EXTENDED WARRANTY ON THIS PART WHICH HAS EXPIRED BUT WE WERE UNAWARE OF THIS AS IT WAS BEFORE WE BOUGHT THE JEEP. TO MAKE MATTERS WORSE THAT WAS ONLY THIS PAST FEBRUARY (FOR THE 10 YEARS) BUT WE STILL ONLY HAVE 122,000 MILES ON THE JEEP. WE HAVE TAKEN IT TO THE LOCAL JEEP DEALERSHIP AND THEY WILL NOT HONOR THE WARRANTY, WE WERE GIVE A QUOTE OF $942.76 TO FIX THE PROBLEM. THEY ALSO TOLD US WE COULD CALL JEEP CARES AT 1-800-992-1997 AND THEY ALSO SAID THEY CAN'T HELP US. WE ARE WAITING FOR A SUPERVISOR TO CALL US BACK FROM JEEP CARES BUT THAT HASN'T HAPPEN EITHER. CLEARLY IN READING THE FORUMS THIS IS A COMMON PROBLEM AND A HUGE SAFETY ISSUE. WE BOUGHT THIS JEEP FOR OUR 16 YEAR OLD SON AND SAFETY IS A MAJOR CONCERN FOR US. WE WANT JEEP TO WORK WITH US IS COVERING THE COST OF THIS SAFETY ISSUE. PLEASE HELP....