NHTSA Complaint #11141206 — 2017 SUBARU FORESTER

THE PASSENGER AIRBAG WILL STOP WORKING WHILE THE PASSENGER IS SEATED IN THE FRONT PASSENGER SEAT. TWO ALERTS SHOW UP IN DIFFERENT AREAS ON THE DASH LIGHTS INDICATING A PROBLEM WITH THE PASSENGER AIR BAG ADVISING TO HAVE IT CHECK IMMEDIATELY BY THE DEALER. WHEN I TOOK THE VEHICLE TO THE DEALER THEY FIRST ADVISED ME THAT THE AIRBAG LIGHT WAS DO TO THE SEAT BEING WET, PLACING A CELL PHONE OR LAP TOP ON THE SEAT. NONE OF THOSE THINGS HAVE CAUSED THE MALFUNCTION LIGHT TO GO ON IN MY VEHICLE. THE LIGHT WOULD RANDOMLY COME ON ADVISING ME THAT THE PASSENGER SEAT AIRBAG WAS NOT ON. WHEN THIS OCCURRED THE VEHICLE WAS IN MOTION EVERY TIME. THE DEALER CLAIMED THAT MY PROBLEM WAS CAUSED BY A STAIN ON MY SEAT, THEY CLAIMED THE MECHANIC CLEANED THE SEAT AND THEY WERE GOING TO RELEASE THE VEHICLE TO ME. I INSISTED HOWEVER THAT MY SEAT WAS NEVER WET NOR STAINED. THE SERVICE ADVISOR THEN SPOKE TO A MANAGER AND THEY THEN INFORMED ME THAT THE PROBLEM WAS THE AIRBAG SENSOR IN THE SEAT. THEY SAID IT WOULD TAKE 2 DAYS TO GET THE PART. TWO DAYS LATER THEY TOLD ME IT WAS A NATIONAL BACK ORDER ON THE PART. MY VEHICLE HAS BEEN AT THE DEALER SINCE 09/11/2018 AND I AM STILL WAITING FOR THE PART WHICH THEY KEEP CALLING ME AND TELLING ME IT IS ON BACKORDER. THEY HAVE PROVIDED ME WITH A LOANER. CORPORATE SUBARU PERSONNEL HAVE ALSO CONTACTED ME CONCERNED ABOUT THIS ISSUE. AS OF TODAY 10/18/18 SUBARU AS NOT CORRECTED THE ISSUE.