NHTSA Complaint #11141075 — 2017 FORD F-250

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11141075
Vehicle 2017 FORD F-250
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 33,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I RECENTLY PARKED MY TT AT OUR NEW RV CAMPGROUND. WHILE BACKING IT UP THE GATE OPENED RANDOMLY IN THE MIDDLE OF A TURN AND DENTED THE TOP OF MY TAILGATE. EXTREMELY UPSET I NEW IT WAS GOING TO BE A HARD CASE TO SUBMIT TO WARRANTY FOR THEM TO BELIEVE THAT IT WASN'T USER ERROR. A FEW DAYS LATER I LEFT WORK AND DROVE 20 MILES DOWN THE HIGHWAY ONLY TO GET TO WHERE I WAS GOING AND GET OUT OF MY TRUCK TO SEE THE TAILGATE DOWN WITH A FULL PROPANE TANK IN THE BACK AN A $1000 WORTH OF FISHING POLES. TODAY I TOOK MY WIFE TO LUNCH AND WHEN WE PARKED AND GOT OUT THE GATE WAS DOWN AGAIN. WE ATE WENT A FEW MILES DOWN THE ROAD, SHOPPED AND UNLOCKED THE DOORS USING THE FOB AND THE GATE DROPPED. THAT'S TWICE IN ONE DAY. IT WAS GETTING WORSE. SHORTLY AFTER, I GOT A LAST MINUTE CALL TO MOVE MY TT DUE TO RISING WATERS HERE IN BUCHANAN AT THE RV PARK AND WHILE I WAS GETTING READY TO LEAVE THE GATE OPENED ON ITS OWN WHILE THE DOORS WERE UNLOCKED. SO I GOT OUT MY CAMERA AND CLOSED THE GATE. WITHIN 20 SECONDS IT OPENED AGAIN. THIS TIME I VIDEO TAPED IT AND TEXTED THE VIDEO TO MY FORD WARRANTY REP. I RUSHED MY TRUCK TO COVERT FORD AND BY GODS GOOD GRACE THE TAILGATE OPENED REPEATEDLY IN FRONT OF EVERY FORD REP WORKING. I'LL LET YOU KNOW WHAT THEY FIND. MY TRUCK IS A 2017 F250 LARIAT ULTIMATE. I HAVE A VIDEO BUT IT IS 9.63MB. EMAIL ME IF YOU WANT IT.

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