NHTSA Complaint #11140306 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE ACCELERATING TO MERGE ONTO A HIGHWAY, THE VEHICLE SPUTTERED AND HESITATED. THE VEHICLE THEN ACCELERATED, THE RPMS INCREASED, THE VEHICLE JERKED UNCONTROLLABLY, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO VAN HORN FORD OF OCONOMOWOC (1000 SUMMIT AVE, OCONOMOWOC, WI 53066, (262) 567-5574). THE DEALER CHECKED THE TRANSMISSION'S COMPUTER CODE, BUT COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE DEALER STATED THAT THEY WOULD HAVE TO SEE THE CHECK ENGINE INDICATOR ILLUMINATE TO PERFORM A DIAGNOSTIC TEST. THE MANUFACTURER WAS CONTACTED AND STATED THAT A SUPERVISOR WOULD CALL BACK. THE MANUFACTURER STATED THAT THERE WAS NO RECALL ON THE VEHICLE; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES WHILE THE WARRANTY WAS STILL IN EFFECT AND THE DEALER WAS NOTIFIED SEVERAL TIMES. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST SINCE THE WARRANTY WAS CURRENTLY EXPIRED. THE FAILURE MILEAGE WAS 94,000.