NHTSA Complaint #11140119 — 2012 DODGE AVENGER

THE PASSENGER SIDE OF THE HEATING SYSTEM MALFFUNCTION, SO THE PASSAENGER SIDE WINDSHIELD DOES NOT DEFROST AND IT CAUSES A SERIOUS VISIBILITY/SAFETY HAZARD DURING THE COLD SEASON, THE WINDSHIELD REMAINS FOGGED UP WHILE DRIVING. I HAVE TO PULL UP SEVERAL TIMES ON THE FREEWAY TO MANUALLY SCRAPE FROST OFF THE OUTSIDE OF THE PASSENGER SIDE AND MANUALLY WIPE THE MOISTURE OFF THE INTERIOR. THE MANUFACTURER IS AWARE OF THIS PROBLEM CAUSED DUE TO FAULTY MANUFACTURING PROCESS WHICH LEFT END PRODUCTS THAT RAPIDLY CLOGS AND DESTROYS THE HEATING SYSTEM. DEALERS WHO WERE CONFRONTED WITH COMPLAINS ADMITS TO THIS. DODGE AVENGER 2012 OWNERS COMPLAINED THAT THEY HAD TO REPLACE HEATER CORES AND RADIATORS, SOME AS EARLY AS 12000 MILES AND THE COST RUNS FROM $1200 TO $3000. THE PROBLEM OFTEN REOCCURS WITHIN MONTHS BECAUSE EITHER THE DEALER USES THE SAME FAULTY PARTS OR THERE IS REMAINING RESIDUE IN THE SYSTEM. DRIVING IN COLD WEATHER IS NOT ONLY UNCOMFORTABLE AND UNHEALTHY, BUT CAUSES A SERIOUS SAFETY HAZARD DUE TO POOR VISIBILITY THROUGH THE WINDSHIELD. THERE ARE HUNDREDS OF COMPLAINS IN SEVERAL AUTO FORUMS. MANY REPORTED TO THE MANUFACTURER AND DEALERS WHICH ARE OVERLOOKED AND NEGLECTED. OWNERS WHO LIVE IN WARMER CLIMATES DON'T HAVE THIS PROBLEM OR THESE COMPLAINS WOULD OF BEEN MORE ENORMOUS. DODGE AVENGER 2000,S SHOULD BE RECALLED TO FIX THIS PROBLEM, OR THESE VEHICLES SHOULD NOT BE ON THE ROAD DURING THE COLD SEASON FOR SAFETY REASONS. SOME DRIVERS MENTIONED HAVING TO HAVE A BLANKET FOR RIDERS IN THE PASSENGER SIDE TO USE WHILE TRAVELING WHICH ADDS TO THE HAZARD. NOTE: A DATE ENTRY IS REQUIRED TO SUBMIT THIS COMPLAIN BUT THIS IS AN ONGOING PROBLEM EVERY FALL AND WINTER.