NHTSA Complaint #11140035 — 2013 CADILLAC SRX

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE CADILLAC USER EXPERIENCE (CUE) TOUCH SCREEN FAILED TO FUNCTION. WHEN ATTEMPTING TO UTILIZE THE TOUCH SCREEN FUNCTION, IT WAS UNAVAILABLE DUE TO THE INTERNAL FAILURE OF THE CUE SYSTEM. THE CONTACT WAS UNABLE TO USE SPECIFIC ELECTRICAL FUNCTIONS, SUCH AS THE DEFROSTER, WHICH HAD TO BE MANUALLY SELECTED FROM THE CUE TOUCH SCREEN. THE DEALER (GROSS CHEVROLET BUICK CHRYSLER DODGE JEEP RAM OF NEILLSVILLE, 404 E DIVISION ST, NEILLSVILLE, WI 54456, 1-(715) 743-3207) SUGGESTED HAVING CUE CUSTOMER CARE ASSIST WITH THE FAILURE. THE CONTACT WAS REFERRED TO THE DEALER REGARDING THE REPAIR COST. THE DEALER AND THE MANUFACTURER REFUSED TO COVER THE REPAIR. THE CUE MANUFACTURER, DEALER, AND THE VEHICLE MANUFACTURER ADVISED THE CONTACT TO REPLACE THE CUE TOUCH SCREEN. THE PART WAS NOT REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.