NHTSA Complaint #11139905 — 2013 BUICK REGAL

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11139905
Vehicle 2013 BUICK REGAL
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage 50,100 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

I RECENTLY GOT PULLED OVER BY THE LOCAL POLICE DEPARTMENT THAT NOTICED THAT MY DRIVER SIDE HEADLIGHT WAS OUT AS I WAS PULLING OUT OF MY DRIVE WAY FIRST THING IN THE MORNING .AFTER CHANGING THE HEADLIGHT BULB ($100.00)THE HEADLIGHT DID NOT TURN ON.UNDER RECOMMENDATION OF THE PART CLERK OF MY LOCAL PARTS STORE WE LOOKED AT THE HEADLIGHT BALLAST ($300.00).THIS VEHICLE HEADLIGHT DESIGN SOMEHOW ACCUMULATES CONDENSATION WITHIN THE HEADLIGHT HOUSING. THE CONDENSATION SOME HOW GAINS ACCESS AND ACCUMULATES INTO THE BALLAST OF THE HIGH INTENSITY DISCHARGE LIGHTS WHICH ARE MOUNTED UNDERNEATH THE HEADLAMP ASSEMBLY. LEAVING THE VEHICLE WITH NO HEADLIGHTS TO OPERATE THE VEHICLE SAFELY AT NIGHT OR UNDER LOW VISIBILITY CONDITIONS.AFTER REPLACING THE LIGHT BULB AND BALLAST THE HEAD LIGHTS STILL WOULD NOT TURN ON. SOMEHOW THE ENTIRE HEADLIGHT ASSEMBLY NEEDS TO BE REPLACED AT AN OUTRAGEOUS COST OF OVER ($1,500) PER HEADLIGHT ASSEMBLY. DUE OF THE CONDENSATION AND WATER DAMAGE THE INTERNAL ELECTRONICS OF THE HEADLIGHT ARE NOT FUNCTIONAL LEAVING THE OPERATOR AND PASSENGERS OF THE 2013 BUICK REGAL GS EQUIPT WITH FACTORY HIGH INTENSITY LIGHTING IN THE DARK.

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