NHTSA Complaint #11139537 — 2017 HONDA CR-V

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11139537
Vehicle	2017 HONDA CR-V
Component	ENGINE
Date of Incident	August 28, 2018
Date Filed	October 10, 2018
Mileage	27,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2017 HONDA CR-V. THE CONTACT STATED THAT AFTER THE VEHICLE UNDERWENT AN OIL CHANGE, IT HESITATED TO ACCELERATE. THE VEHICLE WAS TAKEN TO CLASSIC HONDA OF MIDLAND (3705 W WALL ST, MIDLAND, TX 79703, (432) 681-1400) WHERE IT WAS DIAGNOSED THAT THE ENTIRE TURBO SYSTEM WAS BLOWN. THE DEALER RECEIVED AUTHORIZATION FROM THE MANUFACTURER TO PERFORM TESTS TO SEE WHO WAS LIABLE FOR THE DAMAGE. THE INDEPENDENT MECHANIC WHO PERFORMED THE OIL CHANGE STATED THAT THE ENGINE MALFUNCTIONED. THE INDEPENDENT MECHANIC RAN TESTS ON THE OIL FILTER AND CONCLUDED THAT THE MANUFACTURER WAS AT FAULT FOR THE TURBO SYSTEM FAILURE. THE MANUFACTURER WAS CURRENTLY CONTESTING THE CLAIM. THE FAILURE MILEAGE WAS 27,800. *TT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' UPDATED 12/07/18*JB

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