NHTSA Complaint #11139494 — 2015 FORD EXPLORER

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING HOME WITH THE AIR CONDITIONING ACTIVATED, THE RE-CIRCULATION BUTTON WAS PRESSED AND THE CONTACT BECAME DROWSY AND SLEEPY. THE CONTACT STATED THAT THERE WAS AN EXHAUST ODOR IN THE VEHICLE. THE CONTACT BECAME NAUSEATED AND VOMITED INSIDE THE VEHICLE. THE CONTACT WAS CONCERNED THAT HER CHILD WAS ALSO AFFECTED BY THE EXHAUST FUMES. THE CONTACT STATED THAT HER CHILD WOULD CRY WHILE RIDING IN THE VEHICLE. THE VEHICLE WAS TAKEN TO BROADWAY AUTOMOTIVE (LOCATED AT 1010 S MILITARY AVE, GREEN BAY, WI 54304, (920) 499-3131) WHERE IT WAS DIAGNOSED THAT THE GROMMETS IN THE REAR COMPARTMENT OF THE VEHICLE (WHERE THE EXHAUST PIPE WAS LOCATED) WERE FRACTURED AND CAUSED THE CARBON MONOXIDE ODOR INSIDE THE VEHICLE. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE KEPT FOR AN ADDITIONAL DAY DUE TO THE PARTS BEING ORDERED TO HAVE THE REPAIR COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.