NHTSA Complaint #11139317 — 2018 JEEP RENEGADE

PURCHASED VEHICLE NEW FROM DEALER STOCK IN PATCHOGUE, NY, WITH TRAILHAWK TRIM. HAD IT A LITTLE OVER A MONTH, AND HAVE LESS THAN 1000 MILES ON IT. WITHIN THE 1ST WEEK THE WINDSHIELD CRACKED AND DEALER REFUSED TO REPLACE IT EVEN THOUGH IT HAD A WAVE IN IT AT EYE LEVEL. HAVE SEEN OTHER COMPLAINTS ABOUT THIS ONLINE. AT SAME TIME, WE NOTICED A PROBLEM WITH CLIMATE CONTROL AND DEALER COULDN'T GET US IN TO LOOK AT IT FOR ABOUT A MONTH. WHAT HAPPENS IS AFTER THE CAR IS SHUT OFF AND TEMP IS LEFT AT SAY 72 IN ALL ZONES, OFTEN WHEN YOU RESTART THE VEHICLE LATER OR THE NEXT DAY IT IS NO LONGER SET TO 72 AND MAY BE BLASTING SUPERHOT AIR AT 90 OR JUMP TO LOW AC OR ANYTHING IN BETWEEN. ITS A COMPLETELY RANDOM TEMPERATURE HAVING NOTHING TO DO WITH OUTSIDE AIR TEMP. ALSO, DOESN'T HAPPEN WITH EVERY RESTART. THIS CAR HAS THE AUTO CLIMATE CONTROL FEATURE TOO, BUT THE ISSUE HAPPENS WHETHER WE LEAVE IT ON AUTO OR MANUAL. WE ALSO CHECKED TO MAKE SURE NO ONE WAS KNOCKING INTO THE CONTROL WITH LEGS OR HANDBAGS ETC. DEALER SERVICE MANAGER SAYS THIS IS "JUST HOW JEEP MANUFACTURED IT", AND "THE JEEP ENGINEERS DELIBERATELY WANT THE TEMPERATURE TO BE RANDOM BECAUSE ITS NOT A PRIORITY". THIS IS MY THIRD CHRYSLER/DODGE/JEEP VEHICLE, AND THE PROBLEM HAS NOT HAPPENED IN EITHER OF THE OTHER TWO, SO THAT IT SOUNDS TO ME LIKE JUST A DEALER BEING LAZY AND NOT WANTING TO FIX THE PROBLEM. I ALSO CALLED JEEP CUSTOMER CARE AND GOT LITTLE HELP SO FAR. HOWEVER, IT IS CLEAR TO ME NO ENGINEER WOULD EVER DESIGN A CAR TO BE SO DELIBERATELY INCONVENIENT AND POTENTIALLY DANGEROUS WHERE YOU HAVE TO SPEND THE FIRST FEW MOMENTS IN YOUR CAR FIDDLING WITH DIGITAL TEMPERATURE CONTROLS. EVER CAR I HAVE EVER DRIVEN STORES YOUR LAST TEMPERATURE AND RESUMES THAT TEMPERATURE WHEN YOU RETURN. DID I MENTION WE ARE EXTREMELY DISSATISFIED WITH THIS VEHICLE AS A RESULT AND HAVE ALREADY TOLD MANY FRIENDS TO AVOID JEEP. TERRIBLE.