NHTSA Complaint #11139280 — 2016 TOYOTA PRIUS

2016 TOYOTA PRIUS VIN#[XXX] I PURCHASED THIS CAR IN JULY, 2017 AND I AM HAVING PROBLEMS WITH A CLICKING OR POPPING SOUND UNDER THE VEHICLE ON BOTH THE RIGHT AND LEFT, REAR AND FRONT. I HAVE TAKEN MY CAR IN FOR REPAIRS 3 TIMES AND THE TOYOTA REPAIR SHOP CAN FIND NOTHING WRONG. THE CLICKING AND POPPING NOISE IS GETTING WORSE AND I AM VERY CONCERNED ABOUT THE SAFETY OF THIS CAR. I HOPE FOR THE SAFETY OF THE TOYOTA CUSTOMERS THAT THE TOYOTA CORPORATION IS TAKING THESE COMPLAINTS SERIOUSLY. I ALSO HAVE A COMPLAINT REGARDING THE WINDSHIELD. WHILE DRIVING A PEBBLE HIT THE WINDSHIELD AND IN A AND WITHIN 5 MINUTES THE LINE SPREAD AND A WINDSHIELD REPAIR COMPANY TOLD ME THAT IT COULD NOT BE REPAIRED. THERE IS A MAZE OF CRACKS COVERING THE WINDSHIELD. IF THE CAR WAS INVOLVED IN A COLLISION, I FEEL THAT THIS WOULD A DISASTER BECAUSE OF THE SUBSTANDARD QUALITY. I HAVE PURCHASED SEVEN TOYOTAS IN THE LAST 20 YEARS AND HAVE NEVER EXPERIENCED THESE TYPE OF PROBLEMS. THE PAINT ON THIS VEHICLE IS ALSO VERY POOR QUALITY, THERE ARE AREAS WHERE THE PAINT HAS COME OFF AND GRAY AREAS APPEAR. I WOULD LIKE TO KNOW WHY THERE ARE NO RECALLS AND IF THESE COMPLAINTS ARE BEING SERIOUSLY INVESTIGATED. I SUPPOSE THAT WHEN LIVES ARE LOST BECAUSE OF SUBSTANDARD WINDSHIELDS OR OTHER PROBLEMS ASSOCIATED WITH THIS VEHICLE, THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AND THE TOYOTA CORPORATION WILL ADDRESS THESE ISSUES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR