NHTSA Complaint #11139128 — 2013 FORD FUSION HYBRID

ONE DAY WHEN DRIVING MY VEHICLE I COMPLETELY LOST POWER STEERING. I MANAGED TO GET TO A SAFE PLACE ON THE SIDE OF THE ROAD. I RESTARTED THE CAR AND THE POWER STEERING RETURNED, THE FAILURE IS DUE TO A MALFUNCTIONING RACK AND PINION. FORD HAS GONE TO A COMPLETELY ELECTRONIC RACK AND PINION; RESULTING IN NOW ISSUES ON OWNERS PART FOR LACK OF PROPER FLUID CHANGES/SERVICE. I TOOK THE CAR TO FORD TO HAVE IT CHECKED FOR A RECALL AND THEY STATED THEIR WAS NONE. A FEW DAYS FOLLOWING THE INITIAL LOSS OF STEERING I LOST IT COMPLETELY AND IT HAS NOT RETURNED. FORD HAS SUBMITTED DOCUMENTATION REGARDING 2011-2012 FORD FUSION HYBRIDS, LINCOLN HYBRIDS AND VARIOUS OTHER MODELS THAT HAVE HAD A SIMILAR ISSUE. THE VEHICLE HAS ROUGHLY 133K MILES AND WAS PURCHASED USED. I AM UNSURE AS TO WHEN MY VEHICLE WAS MANUFACTURED LATE 2012 AND SOLD IN 2013 OR MANUFACTURED EARLY 2013. I HAVE EXPERIENCED THE SAME ISSUES AS THE PREVIOUS MODELS, HAVE HAD THE DEALER CHECK MY VEHICLE AND HAVE BEEN TOLD THAT MY ONLY OPTION WAS $3200 REPAIR FOR THEM TO REPLACE. I HAVE ATTACHED A SAFETY RECALL DOCUMENT (PART 573 SAFETY RECALL REPORT) 15V-340 OMB CONTROL NO: 2127-004 I WOULD REQUEST THAT THE PART BE REPLACED AND COVERED BY THE MANUFACTURER AS THEY HAVE SEVERAL REPORTS AND RECALLS FOR SIMILAR VEHICLES