NHTSA Complaint #11138942 — 2017 HONDA CR-V

ON THURSDAY, OCTOBER 4, 2018 AFTER GETTING OFF A FREEWAY AND SLOWING DOWN, I PRESSED THE ACCELERATOR TO INCREASE THE SPEED, BUT IT DID NOT PICK UP; I TRIED MANY TIMES BUT MY CAR BARELY MOVED (LIKE 10 OR 15MILES). I PANICKED BUT I JUST TRIED TO PARK MY CAR IN THE PARKING OF A NEAREST GROCERY STORE. I COULD BARELY MOVE THE CAR AND PARKED THE CAR THERE. I IMMEDIATELY CALLED AAA. A GUY FROM AAA CHECKED MY CAR AND TURNED ON THE ENGINE; WE SMELLED VERY STRONG GASOLINE-LIKE EXHAUST. HE SUGGESTED MY CAR SHOULD BE TAKEN FOR INSPECTION. MY CAR WAS TOWED TO A HONDA DEALER BY AAA. ON 10/5, THE RESULT WAS "OIL WAS OVER-FILLED 3-4 QRTS OVER. DRAINED ALL THE OIL AND REFILLED TO SPEC." (AFTER 4,500 MILAGE, MY CAR'S OIL CHANGE HAD BEEN DONE BY ANOTHER HONDA DEALER ONE MONTH BEFORE.) AS MY CAR WAS FINE, I WAS TOLD TO PICK IT UP. BUT I FOUND A CONSUMER REPORT ARTICLE ABOUT 2017 CR-V'S RISING OIL LEVEL (GASOLINE-MIXED OIL), STALLING, LOSS OF POWER, GAS SMELL, ETC. THE SERVICE AND SALES PERSONS I ASKED ABOUT THIS ISSUE SAID THAT THEY HAD NEVER HEARD ABOUT THE ISSUE. ON 10/6, THE QC MANAGER CALLED ME, TELLING ME THAT I SHOULD CHECK MY CAR'S OIL LEVEL EVERY 500 MILES WITHOUT EXPLAINING MUCH. HE IS AWARE OF THE ISSUE, BUT HE DID NOT KNOW IT UNTIL THE PREVIOUS DAY, HE SAID. HE DID NOT KNOW ABOUT A FIX. I AM NOW SCARED OF DRIVING THIS CAR AND CANNOT TRUST THIS HONDA DEALER ANY MORE. WHILE I AM WRITING THIS REPORT, MY CAR PROBLEM HAS NOT BEEN RESOLVED YET; I HAVE NOT EVEN PICKED UP MY CAR YET FROM THE DEALER. AS OF NOW (10/7), THIS HONDA DEALER HAS NOT RESPONDED POSITIVELY TO MY CAR PROBLEM. I JUST WANTED TO MAKE THIS REPORT TODAY TO WARN THE OWNERS OF 2017 CR-VS ABOUT A POSSIBLE DANGER.