NHTSA Complaint #11133292 — 2014 GMC ACADIA

THE AUXILIARY EVAPORATOR BLOWER MOTOR ON GMC ACADIA'S EMITS BRUSH DUST THAT CONTAINS COPPER PARTICLES. THESE COPPER PARTICLES ARE BLOWN ONTO THE EVAPORATOR CORE OF THE VEHICLE WHICH FREQUENTLY LEADS TO CORROSION AND CREATES A REFRIGERANT LEAK, CAUSING THE AIR CONDITIONING UNIT TO STOP WORKING OR ONLY BLOW HOT OR WARM AIR. THE EVAPORATOR ON MY 2014 ACADIA HAS BEEN REPLACED TWICE. ONCE AT 44,235 MILES AND JUST RECENTLY AT 84,510 MILES. THE SERVICE MANAGER THAT I SPOKE WITH SHARED WITH ME THAT THIS IS A VERY COMMON PROBLEM WITH GMC ACADIA'S BUT GM REFUSES TO ACKNOWLEDGE OR CORRECT THE ISSUE. THESE EVAPORATORS SHOULD BE FINE FOR THE LIFE OF THE CAR, BUT THERE IS A CLEAR DEFECT IN THE MANUFACTURING THAT IS CAUSING THE AIR CONDITIONING UNIT TO FAIL. ALTHOUGH THIS IS NOT A SAFETY ISSUE IT IS A DEFECT ISSUE THAT COULD BE A SAFETY ISSUE BECAUSE OF EXCESSIVE HEAT AS A RESULT OF THIS AC FAILURE. PLEASE ADDRESS THIS PROBLEM AND GET GM TO REPLACE ANY FURTHER FAILURES FOR ALL ACADIA OWNERS!