NHTSA Complaint #11717318 — 2014 GMC ACADIA

The contact owns a 2014 GMC Acadia. The contact stated that while driving approximately 20 MPH, the transmission shifted from 2nd gear to 3rd gear, and the vehicle shuddered before shifting. The failure also occurred while shifting from 4th gear to 5th gear. The contact ran a diagnostic scan and retrieved information for a loss of communication between the TCM and BCM. The failure was intermittent, and there was no warning light illuminated during the failure. The contact stated that the failure was associated with NHTSA Campaign Number: 14V614000 (Electrical System); however, the contact was advised by a local dealer and the manufacturer that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 147,000.