NHTSA Complaint #11133205 — 2014 FORD EXPLORER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11133205
Vehicle	2014 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	October 1, 2018
Date Filed	October 3, 2018
Mileage	24,326 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

TOTAL MILEAGE 24326, BROUGHT TO DEALER FOR OIL CHANGE AND SUSPECTED EXHAUST SMELL IN CABIN. MECHANIC'S ANSWER TO SMELL "THE SMELL IS THE PTU COMING APART INSIDE. THE OIL IS BLACK AND THERE IS METAL FILINGS ON THE PLUG. TRANSFER CASE NEEDS REPLACEMENT." DEALERSHIP SERVICE ADVISOR SAYS THIS IS VERY COMMON, "...HAVE DONE OVER A HUNDERED...". WAS CAUGHT ONLY BECAUSE SMELL WAS MENTIONED. SCHEDULED INSPECTION/OIL CHANGE OF TRANSFER CASE NOT REQUIRED FOR ANOTHER 6000 MILES. VEHICLE HAS NEVER TOWED ANYTHING AND IS NOT USED OFF-ROAD. VEHICLE AT DEALER HAVING TRANSFER CASE REPLACED.

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