NHTSA Complaint #11133158 — 2018 MITSUBISHI ECLIPSE CROSS

AFTER STARTING THE CAR, AND GOING IN REVERSE, YOU CAN HEAR A CRACKING OR CLICKING NOISE (IT'S REALLY HARD TO TELL), AND SOMETIMES IT'S REALLY LOUD, IF THE BRAKES OR SOMETHING ELSE WAS STUCK AND WAS ABOUT TO BREAK A PART. IT SOUNDS ON THE READ SIDE AND IN THE FRONT SIDE TOO. YOU CAN HEAR ONE OR 3 CLICKS. I TOOK MY CAR TO THE DEALER AROUND 3 TIMES IN 5 MONTHS AND FIRST, I WAS TOLD ITS NORMAL, THE SECOND TIME I WAS PUSHY, AND IT WAS A MATTER OF LUBRICATION I WASN'T TOLD WHERE EXACTLY, AND THE LAST TIME THE DEALERSHIP MANAGER TOLD ME THAT SERVICE DEPARTMENT HAD TO KEEP THE CAR FOR A WEEK, ( I GOT A LOANER, BUT IT HAS THE SAME ISSUE). THE SERVICE DEPARTMENT REPLACED THE BRAKE SYSTEM, AND ROTORS, INSPECT AND LUBRICATE ALL PARTS. BUT, I WAS TOLD THAT THEY COULDN'T PIN POINT THE PROBLEM. THE NOISE STOPPED, BUT I WAS TOLD IF IT COMES BACK, I HAD TO TAKE THE CAR BACK TO THE DEALER. AFTER THIS INCIDENT, THE NEXT DAY IN THE MORNING WHILE DRIVING TO WORK, MY CAR STOPPED WORKING, I COULDN'T BREAK (I WAS DRIVING AT 27MPH), THE STEERING WHEEL GOT LOCKED, I GOT ALL THE ALARMS ON, FCM, POWER STEERING PROBLEM, ABS PROBLEM, ASC, ACC NOT AVAILABLE. I GOT REALLY AFFRAID, LUCKILY I HAD NO CARS AROUND.