NHTSA Complaint #11133049 — 2007 FORD MUSTANG

I HAVE CALLED TWICE THE FORD SAMES DEALERSHIP IN BASTROP TX TO GET THIS REPAIR DONE. THE FIRST TIME I ACTUALLY WENT IN AS I WAS INFORMED TO DO SO. WAITED OVER AN HOUR TO BE INFORMED THAT THE PART WASN'T IN THE SHOP AND THEY WOULD CALL WHEN IT WAS. I HAVE NOW CALLED TO GET BOTH AIRBAGS REPAIRED AS EACH TIME I TAKE OFF I LOSE PAY. ARE YOU GOING TO PAY FOR MY TIME OFF OR A RENTAL CAR? I WAS INFORMED BY THE DEALERSHIP THAT THE PARTS WERE ON BACKORDER AND THAT THERE WAS NO ETA AND AS SOON AS THEY WERE AVAILABLE THEY WOULD CALL ME. I MADE THE CALL ON AUGUST 27, 2018 HERE IT IS OCTOBER 3 WITH STILL NO CALL BACK. HOW AM I SUPPOSED TO GET THE REPAIRS DONE WHEN THE REPAIR SHOP CAN'T GET THE PARTS IN AND CALL THEIR CUSTOMERS!!!