NHTSA Complaint #11133006 — 2011 JEEP LIBERTY

THIS JEEP LIBERTY HAS A SKY SLIDER ROOF WHICH OPENS LIKE A CONVERTIBLE TOP. THE TOP MALFUNCTIONED WHEN TRYING TO OPEN IT AND WE WERE UNABLE TO CLOSE IT ELECTRONICALLY WITH THE CONTROL BUTTONS. IT REMAINED PARTIALLY OPEN AT THE FRONT AND ALONG THE SIDES. THIS HAPPENED WHILE USING IT IN A STRAIGHT LINE AT AROUND 55 MPH ON A 2-LANE HIGHWAY IN NORTH DAKOTA WHILE ON A TRIP ABOUT 250 MILES FROM HOME. THE DEALER WAS ABLE TO MANUALLY PUSH IT DOWN MOST OF THE WAY BUT INFORMED US THAT THE ENTIRE ASSEMBLY INCLUDING MOTORS, ARMS, CABLES, AND CLOTH TOP WOULD HAVE TO BE REPLACED. THE PARTS WERE ORDERED 7/9/18, AND IT IS NOW 10/2/18 AND JEEP DOES NOT HAVE A SUPPLIER FOR THE PART. I CONTACTED JEEP CUSTOMER CARE 877-426-5337 ON 9/14/18 TO SEE IF THEY COULD ESCALATE THE SITUATION BUT THEY STATE JEEP IS WAITING FOR A NEW SUPPLIER. I HAVE A CASE OPENED WHICH IS ASSIGNED TO A CASE MANAGER. DRIVING IT CREATES A SAFETY CONCERN BECAUSE IT HAS TO BE DRIVEN WITH THE WINDOWS PARTIALLY DOWN BECAUSE THE AIR PRESSURE PUSHES THE TOP UP AND CREATES GAPS TO THE OUTSIDE AIR. IT IS DISCONCERTING AND DISTRACTING DRIVING IN THE RAIN AND HERE IN MINNESOTA IT WILL BE VERY COLD AND SNOWY SOON, WHICH WILL CREATE AN EVEN GREATER SAFETY CONCERN FOR THE 79 YEAR OLD OWNER.